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for the Australian pharmacy

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Minfos Blog

Dispensing ePrescriptions in Minfos
28 April 2020

Manage ePrescriptions in Minfos


The process for managining and dispensing an ePrescription is simple in Minfos.



How to manage ePrescriptions in Minfos infographic


Want to know more?
If you are intersted in getting a closer look at how you can easily manage and dispense ePrescriptions using Minfos, register your interest. 


Register interest



Stay up to date

Join us on our LinkedIn channel to stay-to-date. 

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Minfos business continuity plan during COVID-19


As a community, we are facing an unprecedented challenge with the spread of COVID-19.


We would like to take this opportunity to thank you, our community pharmacies, for the exceptional and essential care you provide.


Our priority is the health and wellbeing of our customers and staff.


To ensure this, we have made some changes to how we operate, including how you log issues with us.



Log all non-critical support issues online

Please log your non-critical support questions on our Customer Portal or via the Minfos Launch Pad.


Refer to Using Service Now to learn how to use our Customer Portal.



Critical issues

Please call us for any critical issues on 1300 887 418. Do not log critical issues on the Customer Portal.


We are here to assist you with critical issues on the weekend as well. All non-critical issues will be attended to on business days.



Support hours

8 am – 8 pm Monday to Friday
8 am – 5 pm Saturday & national public holidays (available for critical issues only)
8 am – 12 pm Sunday (available for critical issues only)


All hours are in Australian Eastern Daytime (AEDT).



Our updates

We will continue to keep you updated via email and our LinkedIn channel.


We hope you and your family are able to stay well and healthy. 


The Minfos Team

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Continued Dispensing in Minfos


Using Minfos with Continued Dispensing

We have extended Minfos dispense data to include the new range of drugs available for Continued Dispensing.


To access the updated list of PBS items in Minfos, please follow the below steps:  

1. Refer to your State’s legislation to find out what items and quantities are available through the Continued Dispensing Program.

Note: There may be items marked as Continued Dispense in Minfos that are not available in your state to supply under this Program.


2. Perform a manual dispense update.


3. Ensure your Pharmacists are setup as ‘Prescribers’ in Prescriber Maintenance with their AHPRA number as the registration number.


4. Refer to our manual to dispense a Continued Dispensing supply.



Claiming authority items

We are currently working on updating our system to support PBS claiming of authority items. 


You are able to dispense and supply these items to the patient but you may receive a rejection from PBS Online. We will advise Minfos customers via email when they can resubmitted authority items claiming.



Useful resources


For assistance, please contact Minfos.

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Is your pharmacy eHealth ready?


  • ePrescribing will soon be rolled out nationally.
  • From April 2020 it will be mandatory for Victorian pharmacies to check SafeScript when dispensing a prescription for a monitored drug.




To prepare for these changes


  1. Ensure that your pharmacy is connected to a Prescription Exchange Service (PES) such as eRx Script Exchange or MediSecure.
  2. Ensure that all staff scan the PES barcode on the script rather than enter information manually. Scanning PES barcodes is crucial as this data will form the base infrastructure for ePrescribing.
  3. Notify eRx or MediSecure of doctors in your area that do not use a Prescription Exchange Service (i.e. no barcode is printed on the script).


For eRx:  Please click this link and provide their details and eRx will contact the practice directly.


For MediSecure: Please click this link and provide the practice name and phone number and MediSecure will contact the practice directly. 

​If you experience technical issues with your scanners, please contact your hardware vendor for assistance. 



Need help?

It is important that you act now to ensure that you will be eHealth ready in 2020. For assistance, please contact Minfos.

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Minfos 5.9.2


Release highlights


  • Save time collecting PharmX invoices by using the new auto-collect feature
  • Easily manage multiple supplier accounts through one supplier
  • Add the Scripts On File Indicator to the repeat authorisation form to assist with retaining these prescriptions in the dispensary
  • Bug fixes, including clicking a script in the Prescription Selection dialog box now deselects the script


The Minfos Team


Read the release notes pdf white


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Welcome to the new Minfos blog


We will be bringing you all the happenings in Minfos in our new blog.


Stay tuned...

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