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2020 snapshot of Minfos Pharmacist Check screen


Pharmacist Check screen overview

A fast and accurate dispense verification process is a must for Pharmacists. With the Minfos Pharmacist Check screen, Pharmacists can verify the patient, their prescriptions and their medication history – all from a single screen.


The dedicated screen enables Pharmacists to access more information, action changes and perform clinical tasks during the final checking process. It assists with ensuring the correct medication is supplied to the correct patient. The screen allows Pharmacists to:

  • Perform the drug scan check process
  • View all the items dispensed to the patient on that day
  • View the electronic copy of a prescription for an eScript
  • Easily access the patient’s medication history and customer notes
  • Record clinical interventions and review drug-drug interaction alerts


Throughout the year, we have further increased the useability and efficiency of this screen. New features include:  

  • Prompt for items that have not been scan checked
  • Identify scripts with PBS rejections
  • Access and edit options
  • Add items to an ePad order
  • Warning prompt for a different patient
  • Improved display of the Copy of eScript
  • Scripts on File indicator


Prompt for items that have not been scan checked

If you have any scripts displaying on the Pharmacist Check Screen that have not been correctly scan checked, we have built in a warning prompt to appear. This prompt will highlight the risk and warn the Pharmacist that scripts may be supplied that have not been successfully scan checked.


Identify scripts with PBS rejections

If a script has returned a PBS rejection code, this is now indicated on the Pharmacist Check screen. For rejected scripts, the claim rejection icon ‘Err’ displays in front of the corresponding script. Now, you can easily identify and fix the error from the Pharmacist Check screen. 


Access and edit options

We have added a number of options to access and edit in the Pharmacist Check screen. These include:

  • Edit the selected prescription
  • Edit patient/customer profile
  • View or edit customer’s notes
  • View patient’s full dispensing history
  • View any drug interactions
  • View or record clinical interactions
  • Review PBS Rejections


Add items to an ePad order

You can now access the ePad order from the:

  • Pharmacist Check screen
  • Dispense Form
  • Script Options window


By accessing the ePad in the Pharmacist Check screen, you can quickly add items to a new or existing ePad order without having to navigate out of the screen. You can also add to the ePad order by using our handy keyboard shortcut [Alt + :]. Also, if a current ePad order is open, you will be notified that the order is being edited and you will have the option to create a new ePad order. 


Pharmacists Check screen warning prompt for a different patient

If a current patient's items have not all been scan checked and a dispense label for a different patient is scanned, a warning prompt will appear. This assists with ensuring that the checking of one patient’s script is completed before moving on to the next patient.


Improved display of the copy of eScripts

When you dispense an eScript repeat and select the script in the Pharmacist Check screen, you will now see the Repeat Authorisation Form. We have also added tabs to switch between the Copy of the Original eScript and the Copy of the Repeat Authorisation form. What's more, we have added a ‘Dispensed’ watermark to help you to easily identify eScripts that have been dispensed, 


Scripts on File indicator

We have added the Scripts on File indicator to display in the Pharmacist Check screen.


You can find the Minfos Pharmacist Check screen resources in our Help Centre.

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2020 snapshot of Minfos user activity and permissions


User activity and permissions overview

Managing permissions is an important part of any business. Minfos has a full suite of tools to help you protect your business and effectively manage permissions within your pharmacy.


To help you effectively manage user permissions in Minfos, we have made a number of improvement, including:

  • Control who can edit or add a new pharmacist
  • Reset a Pharmacist’s password
  • Deactivate pharmacists
  • Identify the dispenser of a prescription


Why Pharmacists need to set a password

As part of the ePrescribing government requirement, Pharmacists will need to set up a password in Minfos to be able to dispense ePrescriptions.


You can find our permissions management resources in our Help Centre.

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2020 snapshot of Minfos dispense workflow


Dispense workflow overview

A streamlined dispense workflow is essential to dispensing prescriptions accurately and quickly.


This year, we have significantly improved the Minfos Dispense module. We integrated electronic prescriptions into your dispense workflow and developed Minfos eQueue so that your pharmacy can efficiently manage ePrescriptions. Other improvements include: 

  • A new Edit Claims filter
  • Receive an owing via the PES
  • Improved patient ID matching functionality
  • Improved drug matching functionality


Edit Claims filter

Easily identify paper scripts and ePrescriptions with our new Edit Claims dropdown filter. You can filter by:

  • All scripts (paper and eScripts)
  • eScripts only
  • Paper scripts


The Edit Claims window is also useful for reconciling your claims. You can either print the Edit Claims window or you can include a printed list of eScripts with your paper claims for future reference.


Receive an owing via the PES

Owing paper prescriptions where the script only has one item listed, can now be received via the eRx or MediSecure barcode printed on the script.

Refer to Receive an Owing Script for more information.


Improved patient ID matching  

We have expanded the patient search criteria in your customer database to help match patients against prescriptions downloaded from eRx or MediSecure. This assists in accurately matching to existing patients in your database and reducing the number of duplicates in your system. 

Minfos will now match patients by:

  • Medicare Number or DVA Number
  • Individual Health Identifier (IHI)
  • Customer name


Minfos will even search for matches for customers whose Medicare Number has changed due to a new card being issued.


Improved drug matching

We have further improved drug matching when loading a script from eRx or MediSecure. This supports the Active Ingredient Prescribing (AIP) initiative.


To provide more information on the drug selecting criteria, Minfos now displays the PBS Code in the header of the drug selection dialog. This PBS Code is retrieved from the electronic script data via eRx or MediSecure. You can configure Minfos to enable this enhanced eScript drug matching functionality.


You can find our full suite of dispense management resources in our Help Centre.

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2020 snapshot of Minfos patient management


Patient management overview

A comprehensive patient records and customer account management system is crucial to your pharmacy. Get a clear picture of your patient’s needs to efficiently dispense and manage your customer’s accounts from Minfos. Our suite of patient and account management tools include:

  • Patient details
  • Customer account details
  • Patient medication history
  • Interactions and allergies
  • Clinical interventions
  • Patient notes
  • My Health Record integration


This year, we have added to and improved the patient and account management functionality. These include:

  • Improved deceased patient management
  • Add customer notes to prompt at the Till
  • Gender drop-down options available in the customer's profile
  • Manage multiple emails for a customer


Improved deceased patient management

This update ensures that Minfos will not print the name of the deceased patient on the Safety Net Card (their name will appear on the Safety Net Report).


Add customer notes to prompt at the Till

Add a note for a customer and when they are selected at the Till, their note will display. This prompt is useful for reminding customers that their account payment is due or a special order has arrived for them. You also have the flexibility to set up the prompt to always display or allow the sales person to stop the prompt displaying again in the future.


Gender drop-down options available in the customer's profile

We have had a number of requests to update the Gender drop-down. So, now there are three options, female, male and now ‘not stated.’


Manage multiple emails for a customer

This functionality is useful when you have a customer who wants their statements to be sent to an alternate email address. You can manage their:

  • Personal email address in the Customer Maintenance Details tab and
  • The email address to which their accounts and statement (e.g. workcover) should be sent to


There is even an option to auto-populate the email address listed on the Details tab into the Account tab by simply selecting the tick-box in the Details tab. 


Get more out of your Minfos by setting up SMS notifications

You can further streamline your patient and customer communications with Minfos SMS Connect. Sending SMS text message is fast and easy. It is particularly suitable for sending alerts, notifications and reminders for:

  • Script collection advice
  • Refill script notice
  • Appointment confirmation
  • Delivery status
  • Order and payment confirmation
  • Owing reminders


To learn more you can read why your pharmacy should SMS your patients or customers or request a demo for Minfos SMS Connect.

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Why your pharmacy should SMS instead of phoning patients


Find out why it's worth sending short, timely SMS text messages to your patients and customers

91% of Australians have a smartphone device and 90% of people read text message within the first 3 minutes of receiving it. Take a look at why your pharmacy should start using SMS text messages to communicate in your dispensary and as part of your customer service.


SMS messaging benefits

Here are some benefits in sending SMS text messages to your patients.

  • Quick – send SMS text messages straight from Minfos – all while you dispense
  • Efficient – instead of phoning patients, streamline communications with SMSs
  • Reliable – your patient will receive your message in a matter of seconds
  • Cost effective – save staff time and sending text is cheaper than phone calls


Uses for SMS text messages

You can quickly send timely SMS text messages for alerts, notifications and reminders. This includes:

  • Script collection advice
  • Refill script notice
  • Appointment confirmation
  • Delivery status
  • Order and payment confirmation
  • Owing reminders


Key features of Minfos SMS Connect

Sending SMS text messages straight from Minfos is simple. Key features of Minfos SMS Connect are:

  • Message size write a message with 160 characters maximum (you can send multi-messages)
  • Address book manage your customer’s mobile and contact details within Minfos
  • Template setup your most frequently used message as a template
  • Sender ID 11 characters available for your pharmacy’s name so that your patients and customers can see that the message is from your pharmacy
  • Integrated workflow send a patient SMS texts messages from Minfos Dispense & Minfos Customer Maintenance
  • Audit message you can review by customer and date range, delivery status, User ID of person who sent the message and more


We hope this article has helped you understand the benefits on using a SMS messaging service for your pharmacy. If you would like to find out more about Minfos SMS Connect, request a demo.




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Introducing Minfos eQueue

Efficiently dispense ePrescriptions with Minfos eQueue

Minfos eQueue is the next evolution in your ePrescriptions workflow. eQueue is designed to help you efficiently manage the growing number of eScripts within your existing workflow.



4 ways to electronically queue ePrescriptions

There are now 4 options on how pharmacists can manage their eScripts basket and dispense workflow.


When you receive an ePrescription you can choose to:

  1. Use eQueue to manage the dispense workflow electronically
  2. Continue to use the existing ePrescription paper token workflow
  3. Dispense eScripts directly into dispense
  4. Or use a combination of the above


  862 eQueue Infographic final


Learn more 

For more information on Minfos eQueue, take a look at the following articles:

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ePrescriptions: Driving change in Australian pharmacy

ePrescriptions have the potential to deliver huge benefits for the Australian healthcare system.


As a pharmacy management software, we have noticed some challenges that the industry faces in implementing this new technology and we would like to share our insights into:

  • A software perspective
  • Barriers for change
  • The case for change
  • A collaborative approach
  • Technology adoption curve



Read now


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How to dispense ePrescriptions in Minfos

The process for managing and dispensing an ePrescription is simple in Minfos. 


How to manage ePrescriptions in Minfos infographic



Want to know more?
If you are interested in getting a closer look at how you can easily manage and dispense ePrescriptions using Minfos, please register your interest. 


Register interest



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