All-in-one management software

for the Australian pharmacy

Support Hotline

1300 887 418

Minfos Blog

2020 snapshot of Minfos dispense workflow

 

Dispense workflow overview

A streamlined dispense workflow is essential to dispensing prescriptions accurately and quickly.

 

This year, we have significantly improved the Minfos Dispense module. We integrated electronic prescriptions into your dispense workflow and developed Minfos eQueue so that your pharmacy can efficiently manage ePrescriptions. Other improvements include: 

  • A new Edit Claims filter
  • Receive an owing via the PES
  • Improved patient ID matching functionality
  • Improved drug matching functionality

 

Edit Claims filter

Easily identify paper scripts and ePrescriptions with our new Edit Claims dropdown filter. You can filter by:

  • All scripts (paper and eScripts)
  • eScripts only
  • Paper scripts

 

The Edit Claims window is also useful for reconciling your claims. You can either print the Edit Claims window or you can include a printed list of eScripts with your paper claims for future reference.

 

Receive an owing via the PES

Owing paper prescriptions where the script only has one item listed, can now be received via the eRx or MediSecure barcode printed on the script.

Refer to Receive an Owing Script for more information.

 

Improved patient ID matching  

We have expanded the patient search criteria in your customer database to help match patients against prescriptions downloaded from eRx or MediSecure. This assists in accurately matching to existing patients in your database and reducing the number of duplicates in your system. 

Minfos will now match patients by:

  • Medicare Number or DVA Number
  • Individual Health Identifier (IHI)
  • Customer name

 

Minfos will even search for matches for customers whose Medicare Number has changed due to a new card being issued.

 

Improved drug matching

We have further improved drug matching when loading a script from eRx or MediSecure. This supports the Active Ingredient Prescribing (AIP) initiative.

 

To provide more information on the drug selecting criteria, Minfos now displays the PBS Code in the header of the drug selection dialog. This PBS Code is retrieved from the electronic script data via eRx or MediSecure. You can configure Minfos to enable this enhanced eScript drug matching functionality.

 

You can find our full suite of dispense management resources in our Help Centre.

Read more ...

2020 snapshot of Minfos patient management

 

Patient management overview

A comprehensive patient records and customer account management system is crucial to your pharmacy. Get a clear picture of your patient’s needs to efficiently dispense and manage your customer’s accounts from Minfos. Our suite of patient and account management tools include:

  • Patient details
  • Customer account details
  • Patient medication history
  • Interactions and allergies
  • Clinical interventions
  • Patient notes
  • My Health Record integration

 

This year, we have added to and improved the patient and account management functionality. These include:

  • Improved deceased patient management
  • Add customer notes to prompt at the Till
  • Gender drop-down options available in the customer's profile
  • Manage multiple emails for a customer

 

Improved deceased patient management

This update ensures that Minfos will not print the name of the deceased patient on the Safety Net Card (their name will appear on the Safety Net Report).

 

Add customer notes to prompt at the Till

Add a note for a customer and when they are selected at the Till, their note will display. This prompt is useful for reminding customers that their account payment is due or a special order has arrived for them. You also have the flexibility to set up the prompt to always display or allow the sales person to stop the prompt displaying again in the future.

 

Gender drop-down options available in the customer's profile

We have had a number of requests to update the Gender drop-down. So, now there are three options, female, male and now ‘not stated.’

 

Manage multiple emails for a customer

This functionality is useful when you have a customer who wants their statements to be sent to an alternate email address. You can manage their:

  • Personal email address in the Customer Maintenance Details tab and
  • The email address to which their accounts and statement (e.g. workcover) should be sent to

 

There is even an option to auto-populate the email address listed on the Details tab into the Account tab by simply selecting the tick-box in the Details tab. 

 

Get more out of your Minfos by setting up SMS notifications

You can further streamline your patient and customer communications with Minfos SMS Connect. Sending SMS text message is fast and easy. It is particularly suitable for sending alerts, notifications and reminders for:

  • Script collection advice
  • Refill script notice
  • Appointment confirmation
  • Delivery status
  • Order and payment confirmation
  • Owing reminders

 

To learn more you can read why your pharmacy should SMS your patients or customers or request a demo for Minfos SMS Connect.

Read more ...

Why your pharmacy should SMS instead of phoning patients

 

Find out why it's worth sending short, timely SMS text messages to your patients and customers

91% of Australians have a smartphone device and 90% of people read text message within the first 3 minutes of receiving it. Take a look at why your pharmacy should start using SMS text messages to communicate in your dispensary and as part of your customer service.

 

SMS messaging benefits

Here are some benefits in sending SMS text messages to your patients.

  • Quick – send SMS text messages straight from Minfos – all while you dispense
  • Efficient – instead of phoning patients, streamline communications with SMSs
  • Reliable – your patient will receive your message in a matter of seconds
  • Cost effective – save staff time and sending text is cheaper than phone calls

 

Uses for SMS text messages

You can quickly send timely SMS text messages for alerts, notifications and reminders. This includes:

  • Script collection advice
  • Refill script notice
  • Appointment confirmation
  • Delivery status
  • Order and payment confirmation
  • Owing reminders

 

Key features of Minfos SMS Connect

Sending SMS text messages straight from Minfos is simple. Key features of Minfos SMS Connect are:

  • Message size write a message with 160 characters maximum (you can send multi-messages)
  • Address book manage your customer’s mobile and contact details within Minfos
  • Template setup your most frequently used message as a template
  • Sender ID 11 characters available for your pharmacy’s name so that your patients and customers can see that the message is from your pharmacy
  • Integrated workflow send a patient SMS texts messages from Minfos Dispense & Minfos Customer Maintenance
  • Audit message you can review by customer and date range, delivery status, User ID of person who sent the message and more

 

We hope this article has helped you understand the benefits on using a SMS messaging service for your pharmacy. If you would like to find out more about Minfos SMS Connect, request a demo.

 

Source:

  1. https://www2.deloitte.com/au/en/pages/technology-media-and-telecommunications/articles/mobile-consumer-survey.html
  2. https://www.forbes.com/sites/stephanieburns/2019/09/06/9-clever-ways-to-use-text-messaging-in-your-business/?sh=7df794852951

Read more ...

Introducing Minfos eQueue

Efficiently dispense ePrescriptions with Minfos eQueue

Minfos eQueue is the next evolution in your ePrescriptions workflow. eQueue is designed to help you efficiently manage the growing number of eScripts within your existing workflow.

 


 

4 ways to electronically queue ePrescriptions

There are now 4 options on how pharmacists can manage their eScripts basket and dispense workflow.

 

When you receive an ePrescription you can choose to:

  1. Use eQueue to manage the dispense workflow electronically
  2. Continue to use the existing ePrescription paper token workflow
  3. Dispense eScripts directly into dispense
  4. Or use a combination of the above

 

  862 eQueue Infographic final

 


Learn more 

For more information on Minfos eQueue, take a look at the following articles:

Read more ...

ePrescriptions: Driving change in Australian pharmacy

ePrescriptions have the potential to deliver huge benefits for the Australian healthcare system.

 

As a pharmacy management software, we have noticed some challenges that the industry faces in implementing this new technology and we would like to share our insights into:

  • A software perspective
  • Barriers for change
  • The case for change
  • A collaborative approach
  • Technology adoption curve

 

 

Read now

 

Read more ...

How to dispense ePrescriptions in Minfos

The process for managing and dispensing an ePrescription is simple in Minfos. 

 

How to manage ePrescriptions in Minfos infographic

 

 

Want to know more?
If you are interested in getting a closer look at how you can easily manage and dispense ePrescriptions using Minfos, please register your interest. 

 

Register interest

 

 

Stay up to date

Join us on our LinkedIn channel to stay-to-date. 

 

 

 

Read more ...

Dispensing ePrescriptions in Minfos
28 April 2020

Manage ePrescriptions in Minfos

 

The process for managining and dispensing an ePrescription is simple in Minfos.

 

 

How to manage ePrescriptions in Minfos infographic

 

Want to know more?
If you are intersted in getting a closer look at how you can easily manage and dispense ePrescriptions using Minfos, register your interest. 

 

Register interest

 

 

Stay up to date

Join us on our LinkedIn channel to stay-to-date. 

Read more ...

Minfos business continuity plan during COVID-19

 

As a community, we are facing an unprecedented challenge with the spread of COVID-19.

 

We would like to take this opportunity to thank you, our community pharmacies, for the exceptional and essential care you provide.

 

Our priority is the health and wellbeing of our customers and staff.

 

To ensure this, we have made some changes to how we operate, including how you log issues with us.

 



 

Log all non-critical support issues online

Please log your non-critical support questions on our Customer Portal or via the Minfos Launch Pad.

 

Refer to Using Service Now to learn how to use our Customer Portal.

 



 

Critical issues

Please call us for any critical issues on 1300 887 418. Do not log critical issues on the Customer Portal.

 

We are here to assist you with critical issues on the weekend as well. All non-critical issues will be attended to on business days.

 



 

Support hours

8 am – 8 pm Monday to Friday
8 am – 5 pm Saturday & national public holidays (available for critical issues only)
8 am – 12 pm Sunday (available for critical issues only)

 

All hours are in Australian Eastern Daytime (AEDT).

 



 

Our updates

We will continue to keep you updated via email and our LinkedIn channel.

 

We hope you and your family are able to stay well and healthy. 

 

The Minfos Team

Read more ...